Terms of Service

Last updated: January 9, 2026

1. Agreement to Terms

By accessing or using Azubi's website (azubi.ma) and marketplace platform ("Platform"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

These Terms constitute a legally binding agreement between you and Azubi ("we," "us," "our"), the operator of Azubi.

2. Platform Description and Purpose

Azubi operates as a two-sided marketplace platform that connects international students with German employers offering Ausbildung (vocational training) opportunities. We provide:

2.1 Marketplace Services

• Job Posting Platform: Employers can post Ausbildung positions; students can browse and apply
• Student Profiles: Create and manage professional profiles azubi-visible to employers
• Application Management: Submit job applications and track their status
• Direct Communication: Messaging system between students and employers
• Employer Verification: Three-tier verification system for employer credibility
• Profile Strength Scoring: 0-100 scoring system to optimize student profiles

2.2 Educational and Preparation Tools

• German Language Learning: AI-powered chat tutor, vocabulary flashcards, assessment tests, job posting reading practice
• Interview Preparation: Mock interviews with AI feedback, voice conversation practice
• CV/Resume Builder: German-standard templates with AI content generation
• Cultural Integration: City guides, workplace etiquette training, cultural scenarios
• Document Management: Secure cloud storage for certificates and documents
• Video Introduction Studio: Create video introductions for employers

2.3 Information and Guidance

• Comprehensive information about Ausbildung programs in Germany
• Visa and immigration guidance resources
• Career pathway planning tools
• Educational content and success stories

3. Platform Role as Intermediary

IMPORTANT: Please read this section carefully.

3.1 What We Do

Azubi is an intermediary platform that facilitates connections between students and employers. We provide technology and tools to enable job discovery, applications, and communications.

3.2 What We Do NOT Do

We explicitly do NOT:

• Act as an employer or recruitment agency: We are not party to any employment relationships
• Guarantee job placements: Application success depends entirely on employer decisions and student qualifications
• Make hiring decisions: Employers have sole discretion over whom they hire
• Enter into contracts on your behalf: Any employment agreement is directly between you and the employer
• Control employer actions: We cannot influence employer hiring practices, timelines, or decisions
• Verify job posting accuracy: Employers are responsible for the accuracy of their job listings
• Guarantee employer quality: Verification status does not constitute endorsement or warranty

3.3 No Guarantee of Outcomes

We make no guarantees regarding:

• Number of job applications you can submit
• Employer responses to your applications
• Interview invitations or job offers
• Successful employment outcomes
• Visa approval for Ausbildung programs
• Acceptance into training programs

4. User Accounts and Eligibility

4.1 Account Creation

To use marketplace features, you must create an account. When creating an account, you must:

• Be at least 18 years old (or have parental consent if under 18)
• Provide accurate and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account
• Not share your account credentials with others
• Notify us immediately of any unauthorized access

4.2 Account Types

We offer two types of user accounts:

• Student Accounts: For international students seeking Ausbildung opportunities
• Employer Accounts: For German companies offering Ausbildung positions (governed by separate Employer Terms in German)

5. Student Responsibilities and Conduct

5.1 Profile Information

You agree to:

• Provide accurate, truthful, and up-to-date information in your profile
• Not misrepresent your qualifications, education, or experience
• Upload only authentic documents and certificates
• Maintain professional profile photos and content
• Update your profile when your circumstances change

5.2 Job Applications

When applying for positions, you agree to:

• Submit genuine applications for positions you are qualified for and interested in
• Not submit spam or mass applications without genuine interest
• Respond professionally to employer communications
• Withdraw applications if you are no longer interested
• Not apply using false or misleading information
• Honor any commitments you make to employers through the Platform

5.3 Prohibited Activities

You may NOT:

• Create fake profiles or use false identities
• Submit fraudulent applications or documents
• Harass, threaten, or abuse employers or other users
• Share your login credentials or access others' accounts
• Scrape, copy, or download job postings or employer data
• Attempt to circumvent the Platform to contact employers directly before proper introduction
• Use the Platform for any illegal purposes
• Interfere with Platform operations or security
• Attempt to access unauthorized areas or data
• Use automated systems (bots, scrapers) without permission

6. Acceptable Use and Prohibited Activities

This section defines acceptable and unacceptable use of the Azubi marketplace platform. This Policy is designed to:

• Protect the integrity and security of the Azubi marketplace
• Ensure a safe, trustworthy environment for all users
• Prevent fraud, abuse, and misuse of Platform features
• Maintain compliance with applicable laws and regulations
• Preserve the quality of connections between students and employers

6.1 Prohibited Profile Activities

You may NOT engage in the following profile-related activities:

False Identity and Misrepresentation

• Creating fake profiles using false names, identities, or credentials
• Impersonating others including real individuals, organizations, or Platform staff
• Using someone else's photos or personal information without permission
• Creating multiple accounts to circumvent restrictions, bans, or application limits
• Misrepresenting your identity including age, nationality, or residency status

Fraudulent Qualifications

• Falsifying educational qualifications including degrees, diplomas, or certificates
• Misrepresenting work experience including job titles, responsibilities, or employment duration
• Inflating German language proficiency beyond your actual level (A1-C2)
• Uploading fake documents including forged certificates, transcripts, or references
• Claiming skills or expertise you do not possess
• Fabricating professional certifications or training credentials

Document Fraud

• Submitting fraudulent identity documents including passports, national IDs, or driver's licenses
• Uploading altered or modified documents to misrepresent information
• Using documents belonging to others without authorization
• Providing fake reference letters or employment verification documents

Profile Manipulation

• Gaming the profile strength system by adding false information to increase scores
• Creating duplicate profiles to appear as multiple candidates
• Manipulating privacy settings to deceive employers about your profile visibility
• Using automation tools to artificially boost profile views or engagement

6.2 Prohibited Application Activities

You may NOT engage in the following application-related activities:

Spam and Mass Applications

• Submitting mass spam applications to numerous jobs without genuine interest or qualifications
• Using identical copy-paste applications for multiple positions without customization
• Applying to jobs you are clearly unqualified for to inflate application numbers
• Submitting automated applications using bots or scripts
• Applying to the same job repeatedly from different accounts or profiles

Application Fraud

• Submitting applications with false information about your qualifications, availability, or interest
• Using fake cover letters generated without review or customization
• Misrepresenting your job preferences including location, salary expectations, or sector interest
• Providing fake contact information to avoid employer communication
• Claiming false referrals or connections to the employer

Bad Faith Application Behavior

• Withdrawing applications repeatedly after employer engagement without valid reason
• Accepting job offers with no intention to fulfill them to block other candidates
• Manipulating application timestamps to appear as early applicants
• Circumventing application limits through multiple accounts
• Applying to collect employer data without genuine employment interest

6.3 Prohibited Communication Activities

You may NOT engage in the following communication activities:

Harassment and Abuse

• Harassing or threatening employers through messages, emails, or other communications
• Sending abusive or offensive language in any Platform communication
• Stalking or persistently contacting employers after being asked to stop
• Making discriminatory remarks based on race, religion, gender, nationality, or other protected characteristics
• Using hate speech or inflammatory language in any context

Spam and Unsolicited Messages

• Sending unsolicited marketing messages or promotional content to employers
• Spamming employers with irrelevant messages unrelated to job applications
• Mass messaging employers with identical or templated content
• Sharing external links to malicious websites or phishing pages

Off-Platform Recruitment

• Sharing contact information before proper introduction to circumvent the Platform
• Attempting to move conversations off-platform to avoid monitoring
• Soliciting direct payment from employers for visa fees, training, or services
• Offering bribes or kickbacks to employers for hiring consideration

Impersonation and Deception

• Impersonating Azubi staff or administrators in communications
• Phishing or social engineering attempts to obtain employer credentials or sensitive information
• Falsely claiming official endorsement or partnership with Azubi
• Using fake email addresses that appear to be from Azubi or employers

6.4 Prohibited Data Activities

You may NOT engage in the following data-related activities:

Data Scraping and Harvesting

• Scraping or copying job postings for republication on other platforms
• Downloading employer data in bulk without explicit permission
• Using automated bots or scrapers to extract Platform content
• Data mining or harvesting user profiles, job listings, or employer information
• Reverse engineering Platform features to access underlying data

Unauthorized Access

• Accessing other users' accounts without authorization
• Sharing login credentials with third parties or other users
• Attempting to bypass authentication systems or security measures
• Using stolen or compromised credentials to access accounts
• Accessing restricted areas of the Platform not intended for your user type

Data Misuse

• Using employer data for competitive purposes or business intelligence
• Selling or sharing employer contact information with third parties
• Creating databases of job postings without permission
• Republishing Platform content on external websites or services

6.5 Prohibited Marketplace Activities

You may NOT engage in the following marketplace activities:

Fraudulent Employment Schemes

• Submitting fake job applications to collect employer data or conduct market research
• Accepting job offers with no intention to work to prevent other candidates from being hired
• Requesting money from employers for visa fees, training fees, or relocation costs before employment
• Offering bribes or kickbacks to employers in exchange for hiring consideration
• Creating fraudulent employment schemes or pyramid structures

Platform Misuse

• Using the Platform for non-Ausbildung purposes including full-time employment, freelance work, or internships unrelated to vocational training
• Posting or soliciting services unrelated to Ausbildung opportunities
• Using the Platform for advertising or promoting external products, services, or businesses
• Conducting surveys or research without explicit permission from Azubi

Competitive Intelligence

• Creating accounts to monitor competitors or collect competitive intelligence
• Using the Platform to recruit for competing platforms or services
• Copying Platform features or design for competitive purposes

6.6 Prohibited Technical Activities

You may NOT engage in the following technical activities:

Security Violations

• Hacking or attempting to breach security systems including firewalls, authentication, or encryption
• Introducing viruses, malware, or malicious code to the Platform
• DDoS attacks or attempts to overload servers with excessive requests
• Exploiting platform vulnerabilities for personal gain or to harm the Platform
• Bypassing security measures including rate limits, CAPTCHAs, or access controls

Unauthorized API Access

• Accessing Platform APIs without authorization or proper credentials
• Exceeding API rate limits intentionally to disrupt service
• Using Platform APIs for unauthorized purposes including data scraping or competitive analysis
• Reverse engineering API endpoints to access restricted functionality

System Interference

• Interfering with Platform operations including server performance or user experience
• Attempting to disable or circumvent Platform features, analytics, or tracking
• Modifying or tampering with Platform code through browser extensions or scripts
• Creating fake traffic or engagement to manipulate analytics or metrics

6.7 Prohibited Content

You may NOT upload, post, or share the following content:

Illegal Content

• Content promoting illegal activities including drug use, weapon sales, or human trafficking
• Child exploitation material or content sexualizing minors
• Hate speech or extremist content promoting violence or discrimination
• Content violating intellectual property rights including copyrighted material, trademarks, or trade secrets
• Counterfeit documents or credentials including fake degrees or certificates

Inappropriate Content

• Sexually explicit or pornographic content in profiles, applications, or communications
• Violent or disturbing content including graphic images or videos
• Misleading or deceptive content designed to trick or deceive users
• Spam or malicious links leading to phishing sites or malware

Offensive Content

• Discriminatory content based on race, religion, gender, sexual orientation, nationality, disability, or other protected characteristics
• Harassment or bullying content targeting specific individuals or groups
• Defamatory or libelous content making false claims about individuals or organizations
• Offensive language or slurs in any Platform communication

6.8 Marketplace Integrity Violations

You may NOT engage in activities that undermine marketplace integrity:

Fake Reviews and Testimonials

• Creating fake reviews or testimonials for employers or the Platform
• Soliciting or purchasing fake reviews to manipulate ratings
• Leaving malicious reviews to harm employers or competitors
• Review bombing or coordinated negative reviews to damage reputations

Score Manipulation

• Manipulating profile strength scores through false information or automated tools
• Exploiting scoring algorithms to gain unfair advantages
• Creating fake engagement to boost profile visibility artificially

Marketplace Fraud

• Creating fake employer accounts to collect student data or conduct scams
• Submitting fake job postings to test the Platform or collect applications
• Collusion between students and employers to circumvent Platform policies or fees
• Vote manipulation or rating abuse to influence Platform rankings

7. Community Standards and Guidelines

We're building more than just a platform—we're creating a supportive international community where ambitious students connect with quality German employers, learn from each other, and pursue meaningful careers through Ausbildung.

These Community Guidelines help us maintain a positive, respectful, and productive environment for everyone. By using Azubi, you're joining a community that values honesty, respect, professionalism, and inclusivity.

7.1 Be Authentic and Honest

Authenticity is the foundation of trust in our community. When you represent yourself truthfully, you create meaningful connections with employers who are the right fit for you.

What this means:

• Truthful Profiles: Represent your education, experience, and skills accurately. Embellishing or falsifying information hurts your credibility and wastes everyone's time.
• Genuine Documents: Upload only authentic certificates, qualifications, and references. Never submit forged or altered documents.
• Honest Language Proficiency: Be truthful about your German language level. Overstating your abilities can lead to difficulties in interviews and training.
• Authentic Applications: Apply only to jobs you're genuinely interested in and qualified for. Mass-applying without reading job descriptions hurts your chances.
• Disclose Conflicts: If you have any conflicts of interest or special circumstances, be upfront about them.

Remember: Employers value honesty over perfection. They'd rather know your true starting point than discover inconsistencies later.

7.2 Be Professional

Professionalism shows employers you're serious about your career and ready for the workplace. Small details make a big difference.

Professional Standards:

• Profile Photos: Use a clear, professional headshot. Save casual selfies and party photos for social media.
• Professional Content: Write your bio, cover letters, and messages in a business-appropriate tone. Proofread before submitting.
• Respectful Communication: Be polite and courteous in all messages, even if you receive a rejection.
• Timely Responses: Reply to employer messages within 48 hours. If you need more time, send a brief acknowledgment.
• Honor Commitments: If you accept an interview invitation, show up on time. If you accept a job offer, follow through unless extraordinary circumstances arise.

Tip: Think of every interaction as part of your professional reputation. Today's conversation could lead to tomorrow's opportunity.

7.3 Be Respectful

Our community brings together people from dozens of countries and cultures. This diversity is our strength, and respect is what makes it work.

Respectful Behavior:

• Embrace Diversity: Welcome and respect different nationalities, races, genders, religions, sexual orientations, and backgrounds. Discrimination of any kind has no place here.
• Cultural Sensitivity: Recognize that communication styles and workplace norms vary across cultures. Approach differences with curiosity, not judgment.
• Constructive Feedback Only: If offering feedback to fellow students, be kind and helpful. Focus on improvement, not criticism.
• Respect Timelines: Understand that employers receive many applications and may take time to respond. Be patient while maintaining appropriate follow-up.
• Accept Rejections Gracefully: Not every application will succeed, and that's okay. Thank employers for their consideration and keep moving forward.

Remember: Every person here is on their own unique journey. The respect you show others creates a better community for everyone.

7.4 Communicate Effectively

Clear, professional communication helps you stand out and shows employers you're ready for the German workplace.

Communication Best Practices:

• Clear Applications: Write focused cover letters that highlight why you're interested in the specific job and company.
• Professional Email Etiquette: Use proper greetings, check your spelling, and structure your messages clearly.
• Appropriate Response Times: Aim to respond within 24-48 hours. For urgent requests, respond sooner.
• German Language Respect: If communicating in German, do your best. Employers appreciate the effort, even if your German isn't perfect yet.
• Ask Questions Politely: If you need clarification about a job posting or application process, ask respectfully and specifically.

Pro Tip: Use our platform's German learning tools to improve your communication skills and build confidence before applying.

7.5 Protect Privacy

Privacy and data protection are fundamental rights. We take them seriously, and we ask you to do the same.

Privacy Guidelines:

• Respect Others' Information: Never share other users' personal information, contact details, or application materials without permission.
• Employer Confidentiality: If an employer shares confidential business information during your application process, keep it confidential.
• Report Privacy Violations: If you see someone sharing private information inappropriately, report it to us immediately at [email protected].
• Use Platform Messaging: Don't pressure employers or students to move conversations to personal email or phone numbers. Our platform messaging keeps everyone safe.
• Protect Your Own Privacy: Review your privacy settings and control what information is azubi-visible on your public profile.

Your privacy matters: Read our Privacy Policy to understand how we protect your data.

7.6 Support Fellow Students

We're all in this together. Supporting each other makes the entire community stronger and more successful.

Ways to Support:

• Share Knowledge: If you've learned something helpful about the application process, Ausbildung, or living in Germany, share it in appropriate forums or discussions.
• Provide Helpful Feedback: If another student asks for profile feedback, offer constructive suggestions (while respecting their privacy).
• Share Success Stories: Celebrate your wins and inspire others by sharing your journey. Your success motivates someone else to keep trying.
• Avoid Gatekeeping: Don't discourage others from applying to jobs or pursuing opportunities. There's room for everyone.
• Collaborative Mindset: View fellow students as colleagues, not competitors. The German job market needs thousands of international trainees across many sectors.

Community Spirit: When you help others succeed, you contribute to a reputation that benefits all international students.

7.7 Engage with Employers Responsibly

Employers invest significant time and resources in reviewing applications and interviewing candidates. Respecting their efforts helps maintain a healthy marketplace.

Responsible Engagement:

• Research Before Applying: Read job descriptions thoroughly and research the company before applying. Thoughtful applications get better responses.
• Ask Thoughtful Questions: Prepare relevant questions about the role, training program, and company culture. This shows genuine interest.
• Withdraw When Not Interested: If you're no longer interested in a position, withdraw your application promptly. Don't waste employer time.
• Provide Interview Feedback: If requested, share constructive feedback about your interview experience to help employers improve their process.
• Respect Resources: Employers often have limited HR capacity. Make every interaction count by being prepared and professional.

Remember: Building good relationships with employers benefits you, future applicants, and the entire Azubi community.

7.8 Use Platform Features Properly

Our platform offers many tools to help you succeed. Using them properly improves your experience and helps us serve you better.

Platform Best Practices:

• Complete Your Profile: Fill out all sections thoroughly. Complete profiles get significantly more employer views and responses.
• Keep Information Updated: Update your availability date, location preferences, and German level as they change.
• Use German Learning Tools: Take advantage of our AI tutor, flashcards, and practice exercises to improve your language skills.
• Participate in Surveys: When we ask for feedback, your input helps us improve the platform for everyone.
• Report Issues: If you encounter bugs, broken links, or technical problems, let us know at [email protected].

Pro Tip: Check your profile strength score regularly and complete "quick wins" to boost your visibility to employers.

7.9 Report Violations

Keeping our community safe and respectful is everyone's responsibility. If you see something concerning, please report it.

What to Report:

• Harassment or Bullying: Threatening, abusive, or intimidating behavior toward any community member
• Discrimination: Discriminatory language or behavior based on nationality, race, gender, religion, or other protected characteristics
• Fraud or Scams: Fake job postings, phishing attempts, requests for money, or other fraudulent activity
• Inappropriate Content: Sexually explicit material, violence, hate speech, or other offensive content
• Privacy Violations: Sharing others' personal information without consent
• Spam: Repeated unsolicited messages, promotional content unrelated to Ausbildung

How to Report:

Email us at [email protected] with:

• Description of what happened
• Link to the profile, job posting, or message involved
• Screenshots if helpful (remove personal information from screenshots)
• When it occurred

Confidentiality: All reports are reviewed confidentially by our team. We investigate thoroughly and take appropriate action, which may include warnings, account restrictions, or permanent removal.

7.10 Consequences of Violations

We believe in giving everyone the opportunity to learn and grow. However, we also take violations seriously to protect our community.

Progressive Enforcement:

• Friendly Reminder (Minor Issues): For first-time minor violations, we'll send a friendly reminder about the guidelines.
• Formal Warning (Repeated Violations): Repeated minor violations or first-time moderate violations receive a formal warning with documentation.
• Temporary Restrictions (Serious Violations): Serious violations may result in temporary restrictions on messaging, applications, or platform access (7-30 days).
• Permanent Account Closure (Severe Violations): Severe violations (fraud, harassment, discrimination, privacy breaches) may result in immediate permanent account closure.

Examples of Severe Violations:

• Submitting forged documents or false credentials
• Harassing or threatening other users
• Operating fraudulent employer accounts or posting fake jobs
• Sharing others' private information publicly
• Using the platform for illegal activities

8. Profile Visibility and Data Sharing

8.1 Profile Privacy Settings

You have control over your profile visibility through our privacy settings. You can choose:

• Public Profile: Visible to all employers on the platform
• Private Profile: Visible only when you apply to jobs
• Granular Controls: Show/hide specific profile sections (experience, skills, documents, etc.)

8.2 Data Shared with Employers

When you apply for a job, the following information is shared with the employer:

• Your profile information (based on your privacy settings)
• Application materials (CV, cover letter, video introduction)
• Uploaded documents and certificates
• German language proficiency level
• Education and work experience
• Contact information (if you choose to share it)

8.3 Employer Access

Employers can:

• View profiles of students who apply to their jobs
• Search and browse public student profiles (if you have public visibility enabled)
• Download application materials you submit
• Contact you through the Platform messaging system

9. Employer Verification System

9.1 Verification Tiers

Employers on our platform are categorized into three verification tiers:

• Tier 1 (Unverified): Newly registered employers who have not completed verification
• Tier 2 (Verified): Employers who have completed profile requirements and passed manual admin verification
• Tier 3 (Trusted): Long-standing verified employers with proven track record

9.2 Verification Disclaimer

IMPORTANT: Verification status indicates that an employer has completed our verification process. It does NOT:

• Guarantee employer legitimacy or quality
• Constitute our endorsement of the employer
• Warrant employment conditions or workplace quality
• Validate legal compliance with labor laws
• Guarantee job posting accuracy

You should conduct your own due diligence before accepting any employment offer.

10. Automatic Translation Services

Job postings on our platform are originally created in German by employers and may be automatically translated to English using AI-powered translation services (Google Gemini 2.5 Flash).

10.1 Translation Accuracy

While we strive for accuracy, automated translations may:

• Contain errors or inaccuracies
• Lose nuance or context from the original German text
• Misinterpret technical or industry-specific terms
• Not perfectly reflect the employer's intent

10.2 Your Responsibility

You should:

• Verify important information directly with employers
• Ask for clarification if any job posting details are unclear
• Not rely solely on translated content for critical decisions
• Understand that the German version is the authoritative version

11. Service Fees, Subscriptions, and Payment

11.1 Free Tier

Azubi offers a Free tier that includes:

• Full access to the job marketplace (60,000+ Ausbildung positions)
• 5 AI Application Kits per month (cover letter, checklist, email template, interview tips)
• 1 CV export per month
• 1 cover letter export per month
• 5 minutes of AI voice interview practice
• Complete German learning tools (vocabulary flashcards, sentence builder, AI chat tutor)
• Basic profile with strength scoring
• Document upload and storage
• Access to all public tools and calculators
• Cultural integration guides and city information

11.2 Free Platform (All Users)

All Azubi AI-powered tools and marketplace features are completely free with no limits. This includes:

• Unlimited AI Application Kits (cover letters, checklists, email templates)
• Unlimited CV and cover letter exports (PDF and DOCX formats)
• Full job marketplace access (60,000+ real positions)
• Complete German learning tools (vocabulary, chat tutor, practice)
• Interview preparation with AI-powered practice
• Profile creation with strength scoring
• Document upload and storage
• All public tools and calculators

11.2.1 Fair Usage Policy

Platform features are subject to reasonable fair usage limits to ensure service quality for all users:

• AI Generation: Reasonable use for personal job applications only; bulk or automated generation is prohibited
• Account Sharing: Accounts are personal and non-transferable; sharing account credentials is prohibited
• Commercial Use: Platform features are for personal job-seeking only; commercial reselling of generated content is prohibited

Violation of fair usage limits may result in temporary feature restrictions or account suspension.

11.3 Azubi Consultation Package

Azubi offers a Consultation Package, a comprehensive done-for-you application service where our experts apply to German Ausbildung positions on your behalf. Current pricing is available on our consultation page.

11.3.1 Consultation Service Overview

The Consultation Package includes:

• Comprehensive profile assessment and eligibility review
• Personalized company and position research
• Professional application document preparation (CV, cover letters in native German)
• 30+ expert applications submitted on your behalf
• Real-time application tracking dashboard
• Dedicated personal counselor
• Interview preparation support
• Visa guidance and support upon offer
• 12-month validity covering 2 application intakes

11.3.2 Payment Structure

The Consultation Package uses a success-based payment model:

• Advance Payment: Due at enrollment to begin the service. This payment is non-refundable as it covers immediate work including profile assessment, document preparation, and company research.
• Success Fee: Due only upon receiving a confirmed Ausbildung offer from a German company. "Confirmed offer" means a written offer of an Ausbildung training contract.

This structure aligns our interests with your success - the majority of our compensation depends on achieving results for you. If you don't receive an offer, you don't pay the success fee.

11.3.3 Non-Refundable Advance

The advance payment is non-refundable regardless of outcome. This payment covers actual work performed immediately upon enrollment, including:

• Comprehensive profile assessment and eligibility verification
• Personalized company and position research
• Professional CV optimization and preparation
• Native-level German cover letter creation
• Platform access and dashboard setup
• Initial counselor consultation and strategy planning

Unlike subscription services, consultation work begins immediately after enrollment. Our team invests significant time and expertise upfront, representing real work that cannot be "returned" once performed.

11.3.4 Validity and Extensions

• Standard Validity: 12 months from enrollment, covering 2 application intakes
• No-Offer Extension: If you don't receive an offer within the validity period, we extend your enrollment by one additional intake (6 months) at no extra cost
• Cancellation: You may cancel at any time by contacting [email protected]; advance payment is non-refundable, success fee is not applicable if cancelled before receiving an offer

11.4 AI-Generated Content Disclaimers

Azubi uses artificial intelligence to generate application materials, including cover letters, CV enhancements, interview questions, and job recommendations. By using these features, you acknowledge and agree:

• Review Required: AI-generated content is provided as a starting point; you are responsible for reviewing, editing, and customizing all content before use
• No Guarantee of Quality: AI outputs may contain errors, inaccuracies, or inappropriate content; we do not guarantee fitness for any particular purpose
• No Guarantee of Success: Using AI-generated materials does not guarantee job application success, interview invitations, or employment offers
• Your Responsibility: You are solely responsible for the accuracy and appropriateness of any content you submit to employers
• Personalization Recommended: Generic AI content may be less effective than personalized, human-written materials

11.5 Intelligence Platform Disclaimers

Azubi provides data-driven intelligence features including job match scores, response time predictions, sector intelligence, and city market data. By using these features, you acknowledge:

• Estimates Only: All intelligence data (match scores, response times, competition levels, salary ranges) are algorithmic estimates based on historical patterns, not guarantees
• No Prediction Accuracy: Actual employer response times, competition levels, and hiring decisions may differ significantly from our estimates
• Data Limitations: Intelligence is based on available job posting data and may not reflect all market conditions or employer practices
• Not Financial Advice: Salary data and financial projections are informational only and should not be relied upon for financial decisions
• No Employer Endorsement: Intelligence data does not constitute our endorsement or recommendation of specific employers, sectors, or cities

11.6 Payment Processing

All payments are processed securely through Stripe, our third-party payment processor:

• Accepted Methods: Major credit cards (Visa, Mastercard, American Express), debit cards, and other payment methods as displayed at checkout
• Security: Payment information is transmitted directly to Stripe using industry-standard encryption; we do not store your full payment card details
• Authorization: By providing payment information, you authorize us to charge the applicable fees to your payment method
• Failed Payments: If a payment fails, we may attempt to charge your payment method again. After multiple failures, your subscription may be suspended
• Receipts: Electronic receipts are sent to your registered email address and available in your account settings

11.7 Future Pricing Changes

We reserve the right to modify pricing, introduce new features, or discontinue features:

• At least 30 days' notice will be provided for price increases
• Existing subscribers will be notified via email before changes affect their subscription
• You may cancel before the new pricing takes effect if you do not agree to changes
• Free tier features may be modified with reasonable notice

12. Refund Policy

For detailed refund terms, please see our Refund Policy. Key points:

12.1 Free Platform (No Refunds Applicable)

All core platform features are completely free. Since no payment is azubi-required for these features, no refund policy applies to:

• AI Application Kits (cover letters, checklists, email templates)
• CV and cover letter exports
• Job marketplace access
• German learning tools
• Interview preparation features

12.2 Consultation Package Refunds

• Advance Payment: Non-refundable regardless of outcome, as it covers immediate work performed (profile assessment, document preparation, company research)
• Success Fee: Only charged upon receiving a confirmed Ausbildung offer; not applicable if you cancel before receiving an offer
• No-Offer Guarantee: If you don't receive an offer within your validity period, we extend by one intake (6 months) at no extra cost

12.3 Non-Refundable Items

• Free tier features (no fees charged)
• AI-generated content already delivered (cover letters, application kits)
• Voice practice minutes already consumed
• Assessment tests already started or completed
• Promotional or discounted subscriptions (unless specified otherwise)
• Consultation Package advance payments (work already performed)

12.4 Refund Processing

• Refunds are processed to the original payment method
• Processing time: 7-14 business days after approval
• Contact [email protected] to request a refund

12.5 No Refunds for Outcomes

IMPORTANT: No refunds are provided based on job application outcomes, interview results, or employment decisions. Azubi provides tools and services to support your job search, but does not guarantee employment success.

12.6 EU/German Consumer Rights (Widerrufsrecht)

For consumers in the European Union and Germany: Under the EU Consumer Rights Directive and German Civil Code (BGB §§ 312g, 355), you have the following statutory rights:

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

Contact for withdrawal: [email protected]

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

Exception for Services Already Commenced

Important: If you requested that the service begins during the withdrawal period, and the performance of the service has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal, you are liable to pay us an amount which is in proportion to what has been provided until you communicated your withdrawal from this contract, in comparison with the full coverage of the contract.

For the Consultation Package: By enrolling, work begins immediately (profile assessment, document preparation, company research). You acknowledge that you have requested the service to begin immediately and accept that you lose your withdrawal right once work has commenced.

Model Withdrawal Form (EU/Germany)

13. Intellectual Property Rights

13.1 Platform Intellectual Property

All content on our Platform, including but not limited to:

• Website design, layout, and user interface
• Azubi logo, branding, and trademarks
• Software, algorithms, and technology
• Educational content and resources
• Blog posts, articles, and guides
• Graphics, images, and multimedia

are the property of Azubi or its licensors and are protected by copyright, trademark, and other intellectual property laws.

13.2 User-Generated Content

Regarding content you create and upload (CVs, cover letters, profiles, videos, documents):

• You retain ownership of your content
• You grant us a license to use, display, and share your content on the Platform for the purpose of providing marketplace services
• We may use anonymized data for analytics and platform improvement
• We may showcase anonymized success stories and testimonials (with your consent)
• You represent and warrant that you have the right to upload all content you submit

13.3 Employer Content

Job postings, company descriptions, and other employer-generated content:

• Remain the intellectual property of the respective employers
• Are licensed to us for display on the Platform
• May not be copied, scraped, or redistributed without permission

13.4 AI-Generated Content

Content generated by our AI tools (cover letters, CV enhancements, translations):

• You may use for your job applications and personal purposes
• We retain rights to the AI models and generation technology
• You should review and customize AI-generated content before use

14. Content Moderation and Removal

We reserve the right to:

• Review user profiles, applications, and communications
• Remove content that violates these Terms or our Community Guidelines
• Remove content that is illegal, offensive, or inappropriate
• Remove fraudulent or misleading profiles and applications
• Take action against users who violate our policies
• Report illegal activity to authorities

We are not obligated to monitor all content but reserve the right to do so.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

15.1 No Liability For

Azubi and its affiliates, directors, officers, employees, and agents shall NOT be liable for:

• Employment Outcomes: Whether employers hire you, interview you, or respond to your applications
• Employer Actions: Conduct, decisions, or policies of employers on the Platform
• Job Posting Accuracy: Errors, inaccuracies, or misleading information in employer job postings
• Employment Contracts: Terms, conditions, or disputes between you and employers
• Visa Decisions: German visa approval or denial, or immigration outcomes
• Training Program Acceptance: Admission or rejection from Ausbildung programs
• Translation Accuracy: Errors in automated job posting translations
• Third-Party Services: Actions or omissions of third-party service providers
• Platform Availability: Service interruptions, downtime, or technical issues
• Data Loss: Loss or corruption of your data (though we implement backup systems)
• Security Breaches: Unauthorized access to your account or data (though we implement security measures)
• Other Users: Actions, content, or conduct of other Platform users

15.2 Indirect and Consequential Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost opportunities or employment
• Lost wages or income
• Relocation expenses
• Visa application costs
• Emotional distress
• Reputational harm

15.3 Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or your use of the Platform shall not exceed the amount you paid us in the 12 months preceding the claim (or €100 if you have not paid us anything).

16. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

We specifically disclaim all warranties including but not limited to:

• Job Placement Guarantees: We do not guarantee you will receive job offers or be hired
• Employer Quality: We do not warrant employer legitimacy, quality, or conduct
• Service Availability: The Platform may experience downtime or interruptions
• Data Accuracy: Job postings, translations, and information may contain errors
• Fitness for Purpose: The Platform may not meet all your specific needs
• Error-Free Operation: The Platform may contain bugs or technical issues
• Security: While we implement security measures, we cannot guarantee absolute security
• Third-Party Content: We do not control or verify third-party content, links, or services

17. Indemnification

You agree to indemnify, defend, and hold harmless Azubi, Azubi, and our affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or application materials
• Your conduct on the Platform
• Your employment relationship with any employer

18. Service Modifications and Termination

18.1 Our Right to Modify

We reserve the right to:

• Modify, suspend, or discontinue any part of the Platform
• Change features, functionality, or user interface
• Update pricing for premium features (with notice)
• Limit service availability in certain geographic regions
• Impose usage restrictions or quotas
• Add or remove content, tools, or services

18.2 Account Termination

We may terminate or suspend your account and access to the Platform:

• For Terms violations: Breach of these Terms or our policies
• For fraudulent activities: Fake profiles, false applications, or deceptive conduct
• For abusive behavior: Harassment, threats, or inappropriate conduct
• For non-payment: Failure to pay for premium services
• At our discretion: For any reason, with or without notice
• Upon your request: You may request account deletion at any time

18.3 Effect of Termination

Upon termination:

• Your access to the Platform will be immediately revoked
• Your profile and applications will be removed from employer view
• You will no longer receive Platform communications
• Certain provisions of these Terms will survive (indemnification, limitation of liability, dispute resolution)
• You may request deletion of your personal data in accordance with our Privacy Policy

19. Dispute Resolution

19.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to its conflict of law provisions.

19.2 Jurisdiction

For users outside the European Union:

• Exclusive jurisdiction: Courts of Morocco

For users within the European Union:

• GDPR-related disputes: German courts (data protection matters)
• Consumer protection disputes: Your local jurisdiction may apply
• Other disputes: Courts of Morocco

19.3 Informal Resolution

Before filing any legal claim, you agree to first attempt informal resolution by contacting us at [email protected]. We will attempt to resolve disputes within 30 days.

19.4 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, consolidated action, or representative action.

20. Force Majeure

We are not liable for failures or delays in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, fires)
• Government actions, laws, or regulations
• Wars, terrorism, or civil unrest
• Pandemics or health emergencies
• Internet service provider failures
• Power outages or infrastructure failures
• Cyberattacks or hacking attempts
• Third-party service provider failures (hosting, email, payment processors)

21. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

22. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, and any other policies referenced herein, constitute the entire agreement between you and Azubi regarding your use of the Platform.

23. No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. No waiver of any provision of these Terms will be deemed a further or continuing waiver of such provision or any other provision.

24. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

25. Changes to These Terms

We may modify these Terms at any time to reflect:

• Changes in our services or business practices
• Legal or regulatory requirements
• Security or safety improvements
• User feedback or platform enhancements

When we make changes:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will notify you via email or Platform notification
• Changes are effective immediately for new users
• Existing users will have a 30-day grace period to accept changes
• Continued use after changes constitutes acceptance of the new Terms

26. Contact Information

For questions, concerns, or inquiries about these Terms, please contact us:

Email:
General inquiries: [email protected]
Legal matters: [email protected]
Privacy concerns: [email protected]

Mailing Address:
Azubi
Marrakech
Morocco

Response Time: We aim to respond to all inquiries within 3-5 business days.

27. Acknowledgment

BY USING THE Azubi PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

You specifically acknowledge and agree that:

• Azubi is a marketplace platform, not an employer or recruitment agency
• We do not guarantee job placements or employment outcomes
• Employers have sole discretion over hiring decisions
• We are not responsible for employer conduct or job posting accuracy
• Automated translations may contain errors
• Our liability is limited as specified in these Terms